Frequently Asked Questions
If you have a question; we have an answer! From technical help with our website, information about our products, or shipping details - we answer our most-asked questions and more.
We are here to assist you - if you still have questions, please email us at info@imperial-enterprises.com. We will reply promptly.
What is Minky fabric?
Minky fabric is a special type of plush fabric that is 100% polyester and is often used to make baby blankets and accessories. But minky blankets are not just for babies! We make blankets in all sizes and colors for babies, children and adults. The premium quality of our minky fabric lasts for years.
Will you charge sales tax on my order?
We only charge sales tax on orders shipped to Wisconsin.
Is it safe to use my credit card on your website?
Yes, our online orders are processed via a secure server using SSL technology. Your credit card information is transmitted in an encrypted (scrambled) form.
I’m trying to order online. Why am I getting an error message?
If you are trying to order on our website and are receiving an error message, please contact us via email at info@imperial-enterprises.com.
Do you ship internationally?
At this time we only ship to the United States.
What is the Ordering Process?
Once you place your order, you will immediately receive an e-mail confirmation with your order number. If the item you purchased requires personalization, we will send you a design proof showing the embroidery design. You can approve the design or request changes and improvements. Remember, we require your approval prior to embroidering your item.
Can I customize a blanket?
Yes you can! You may add a note to the Personalization Area to request fabric changes or embroidery color changes.
The possibilities are endless, contact us at info@imperial-enterprises.com if you have any questions!
I want a business logo blanket, how can I send my logo?
If you have logo artwork you would like us to use, email info@imperial-enterprises.com and attach your artwork. We will review your artwork and have it digitized into an embroidery stitch file. This process usually takes two business days, then we will send you a design proof showing your artwork. You can approve the design or request changes and improvements. Remember, nothing goes into production without your approval!
Use of Trademarks: If we use artwork you have supplied to embroider on your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
What is the production time for my order?
Because most items are personalized and made just for you, and not just a plain product pulled off the shelf, our items take a little time to process. Our blankets and pillowcases are handmade by us. Production time for these items is approximately 2-3 weeks depending on the season.
Most of our other products are customized with embroidered personalized names and monograms to make them unique for you. Production time for the towels, stuffed animals and animal loveys is 3-5 days depending on the season.
We can usually accommodate a quicker production time if necessary. For specific product turnaround times or rush items, please send an email to info@imperial-enterprises.com.
Each order is processed in the order it is placed, and in most cases ships out sooner if you are not ordering during peak gift seasons like May and December.
When your order ships, you will receive a shipping notification email with a link telling you exactly when to expect your order. (NOTE: please check your spam folder).
Some items may ship directly from the manufacturer and it is possible that you may receive multiple shipments.
If you absolutely need your order pushed to the top of our list and delivered by a certain date, we offer rush-processing . Because our rush-processing times vary depending on the season, please email us to get an exact quote and delivery time.
Can I cancel my order?
In an effort to fulfill orders as quickly as possible, order processing starts within 24 hours after the order is placed. As such, we are unable to guarantee that your order can be modified or cancelled after 24 hours. Please email us as soon as possible if a change or cancellation is needed. We can also be reached at 920-572-2166. We look forward to hearing from you and answering any questions you may have.
What if there is an issue with the product?
If you believe your product has a manufacturing error, email us at i info@imperial-enterprises.com. and we will be happy to discuss the situation further.
Can I return or exchange an item?
Eligible items can be returned for a refund of the merchandise value within 15 days of receiving an order. Unfortunately, we do not offer returns on personalized products. Please verify that your personalization information is correct before approving the design proof.
Items Not Eligible for Returns include personalized items, made-to-order items, or items damaged through normal wear and tear).
Can I track my online order?
Yes! You will receive shipment tracking information via email when a shipping label is created for your order.
Package Delivery
We are not responsible for lost, held, damaged, or stolen packages. We are not responsible for delivery errors via carrier or incorrect shipping information. Please be sure to give us a secured address for delivery.
If a package is returned to us, an updated address is required to ship the package again. Shipping fees are charged for resending a package.
What if my package is missing?
There are a few things you can do if your package is missing.
- Check the tracking to see the status.
- Look around the outside of the house or apartment building mailroom.
- Ask a neighbor.
- Check the order confirmation email to see that the shipping address was correct.
- Wait a few days and check back on the tracking, it may have been marked delivered a bit early.
- File a claim with the carrier, you can usually do this from the tracking link.
Where can I view all your fonts?
We have a photo of several popular fonts in each listing on our website. We do have many more fonts…hundreds! If you want a specific type of font, you can message us at info@imperial-enterprises.com and we will check if we have that font or if it is available to us. We can provide the name in a variety of fonts so you can choose the one you like the best.
Can you personalize Greek letters or a logo?
Yes, we can do both. There is a digitizing fee for logos that ranges from $26-$36 so that we can make your logo into an embroidery stitch file. Please email us your logo and we will be happy to get that processed for you.
Privacy
We recognize your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy.
Notes About Our Site
The artwork, designs and trademarks shown on products on this site are examples of the products and services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.
All prices and product information are subject to change without notice.
About Us
We are so glad you landed on our website! If this is your first visit, then please let us introduce our small business. Imperial Enterprises is a locally owned shop in Wisconsin. We are a husband-wife team, and we would love to serve you! We started our business online in 2012 on Etsy and grew to have our own online website in 2024.
As a small business owner, it is such a joy that you (our customers) have helped us build this business. We had no previous experience working in retail, just a love for sewing and embroidery and a work ethic passed down by our families.
Imperial Enterprises has a variety of cuddly items for you and gifts for babies, children and adults. Our custom made blankets and pillowcases are hand crafted from premium plush minky fabric. Embroidery adds a special touch to the items and the resulting personalized gift becomes a treasured keepsake.