If you have logo artwork you would like us to use, email it to us at: info@imperial-enterprises.com. We will review your artwork to make sure it works for embroidery.

There is a digitizing fee for logos that ranges from $26-$36 depending of the logo complexity. We send the logo to a digitizer who will make your logo into an embroidery stitch file. 

This process usually takes two business days, then we will send you a design proof showing your artwork. You can approve the design or request changes and improvements. Remember, nothing goes into production without your approval!

Use of Trademarks: If we use artwork you have supplied to embroider on your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Once you place your order, you will immediately receive an e-mail confirmation with your order number.

If the item you purchased requires personalization, we will email you a design proof showing the embroidery design. You can approve the design or request changes and improvements.

Remember, we require your approval prior to embroidering your item.

Yes you can! You may add a note in the Personalization Area to request fabric changes or embroidery color changes. 

The possibilities are endless, contact us at info@imperial-enterprises.com if you have any questions!

This depends on whether it is an International or a Domestic order. All orders within the U.S. are considered domestic orders and they are shipped and delivered within 12-15 business days.

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 12 business days, please contact us at info@imperial-enterprises.com

We are not responsible for lost, held, damaged, or stolen packages. We are not responsible for delivery errors via carrier or incorrect shipping information. Please be sure to give us a secured address for delivery.

If a package is returned to us, an updated address is required to ship the package again. Shipping fees are charged for resending a package.

There are a few things you can do if your package is missing.

1. Check the tracking to see the status.
2. Look around the outside of the house or apartment building mailroom.
3. Ask a neighbor.
4. Check the order confirmation email to see that the shipping address was correct.
5. Wait a few days and check back on the tracking, it may have been marked delivered a bit early.
6. File a claim with the carrier, you can usually do this from the tracking link.

Absolutely! Imperial Enterprises uses industry-standard encryption and security protocols to protect your personal and payment information. We employ SSL (Secure Sockets Layer) technology to ensure that your details are encrypted and safely transmitted to us. Additionally, we do not store your credit card information on our servers, providing an extra layer of security.

Currently, Imperial Enterprises does not support the use of multiple payment methods for a single order. You will need to choose one payment method for the entire purchase at checkout. However, we are always looking to improve our customer experience, so stay tuned for any future updates regarding payment options.

To apply a discount or promotional code to your order, simply enter the code at checkout. There will be a field labeled "Promo Code" or "Discount Code" where you can input your code. The discount will be automatically applied to the eligible items in your order. Please note that only one promotional code can be used per order, and certain terms and conditions may apply.

If your payment is declined, please check to ensure that your card details were entered correctly and that your card has not expired. Additionally, verify that you have sufficient funds in your account and that your card issuer does not block online or international transactions. If you continue to experience issues, please contact your bank for further information, or try using a different payment method. Our customer service team is also available to assist with any payment concerns you may have.

Once you place your order, you will immediately receive an e-mail confirmation with your order number. If the item you purchased requires personalization, we will send you a design proof showing the embroidery design. You can approve the design or request changes and improvements. Remember, we require your approval prior to embroidering your item.

In an effort to fulfill orders as quickly as possible, order processing starts within 24 hours after the order is placed.

As such, we are unable to guarantee that your order can be modified or cancelled after 24 hours. Please email us as soon as possible if a change or cancellation is needed.  We can also be reached at 920-572-2166. We look forward to hearing from you and answering any questions you may have.

Because most items are personalized and made just for you, and not just a plain product pulled off the shelf, our items take a little time to process. Our blankets and pillowcases are handmade by us. Production time for these items is approximately 2-3 weeks depending on the season. 

Most of our other products are customized with embroidered personalized names and monograms to make them unique for you. Production time for the towels, stuffed animals and animal loveys is 3-5 days depending on the season.

Each order is processed in the order it is placed, and in most cases ships out sooner unless you are not ordering during peak gift seasons like May and December.

We can usually accommodate a quicker production time if necessary. For specific product turnaround times or rush items, please send an email to info@imperial-enterprises.com.

If you absolutely need your order pushed to the top of our list and delivered by a certain date, we offer rush-processing . Because our rush-processing times vary depending on the season, please email us to get an exact quote and delivery time. 

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Also add a gift note message to be included with the item.

Please send us an email at info@imperial-enterprises.com

We will happily respond within 24 hours.

Eligible items can be returned for a refund of the merchandise value within 15 days of receiving an order. Unfortunately, we do not offer returns on personalized products. Please verify that your personalization information is correct before approving the design proof.

Items Not Eligible for Returns include personalized items, made-to-order items, or items damaged through normal wear and tear.

The artwork, designs and trademarks shown on products on this site are examples of the products and services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks.

All prices and product information are subject to change without notice.

We recognize your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy.